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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Could You Have UC And Not Know It?

Could You Have UC And Not Know It?

Could You Have UC And Not Know It?
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Could You Have UC And Not Know It?

Buried in the small print of many companies’ Office 365 licences is the right to use the software as a unified communications platform. Have you checked yours lately?

According to Rob Davies, subject matter expert on unified communications for Ergo, one of the biggest drivers for companies implementing UC is the issue of how best to deal with ageing PBX systems. “What we’re seeing now is that there is a huge telephony estate out there that is often very old Nortel or Mytel PBX equipment. These appliances are approaching the end of their life. They’ve worked brilliantly over the years, but there are no spare parts for them, they can’t be supported and basically they need to be replaced,” he said. “Do you go out and buy a new PBX or do you look at a collaborative UC solution? It’s at this point that normally customers are surprised to find that they already have the licensing in place for Skype for Business through Office 365. They don’t need to do a huge amount to introduce the product.” According to Davies, there’s normally a small top-up fee for the server licences to deploy the server on premise, but if a company is using Office 365 then its normal licensing covers its user base. “When you stand back and look at it, you’ve got a PBX replacement that you’ve 95 per cent paid for already,” he said.

Could You Have UC And Not Know It?

Rob Davies, -Subject Matter Expert, Unified Communications, Ergo

Ergo has worked with Microsoft Lync and later Skype for Business since 2005, with Davies describing the early years as a slow burn. “In the early days, people said they couldn’t see Microsoft entering the telephony market, but now we have very large and very small companies using it and companies in the middle employing it as full telephony replacement,” he said. “We have companies doing this in the food industry, the pharmaceutical and manufacturing industries and they’re all taking the product very seriously. The Microsoft stack covers all forms of communication — it’s not just a phone system, it’s a new method of working for your organisation.”

Contact Ergo today to find out more about Office 365 and Skype for Business.

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