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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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CRM’s Sales Surge

CRM’s Sales Surge

CRM’s Sales Surge
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CRM’s Sales Surge

CRM never faltered during the downturn, but business is really picking up now, writes Alex Meehan.

The economic turn-around taking place in Ireland means it’s a good time to be selling customer relationship management (CRM) systems, according to industry experts, who add that many CRM projects once shelved are now being brought back to life.

“Lots of projects that were stalled for budgetary reasons at the enterprise level are now being greenlit and those budgets have been allocated. There’s a huge push going on for work that’s been stored up for two or three years,” said Phil Ryan, CRM solutions manager for Ergo.

“There is huge latent demand in Ireland at the enterprise tier now being realised. Quite major organisational change is happening and we’re getting the likes of large insurance companies and organisations in the government sector whose budgets have been released at the forefront of this change.”

Ryan said that in 2013 Ergo answered half a dozen tenders for major jobs over the course of the year, but in 2015 it answered the same number in the first two months of the year alone.

“Since then, with the usual breaks over the summer period, it’s been fairly constant in terms of the demand coming out of government and out of the large enterprises."

“At the mid-market level, we’re seeing quite a number of companies which have outgrown their legacy systems and are looking to grow themselves into larger and more sophisticated CRM platforms,” he said.

As part of this upgrade, Ryan reports that many companies are using the opportunity to move their CRM into the cloud.

“They’ve experimented with something like Microsoft’s Office 365 and started out with their email server in the cloud and they’ve found it works. We’ve got the capability and platform to help them out and they want to know how to move their business forward,” he said.

“They usually start by rolling out Microsoft Dynamics CRM in one department, usually for a sales or a marketing team, but hopefully after that there’s usually a phase two where it gets integrated with their enterprise resource planning (ERP) and finance systems.”

Consolidating data in one place where it can be worked with more efficiently is a major part of the appeal of such an approach, according to Ryan.

“They can layer processes across the top of their data, adding functionality such as purchase-to-pay type processes, procurement-to-pay and the opportunity funnel through to ordering in a full ERP system.

This is usually phase three of the project – putting the data in one place and discovering what can be done with it as a result.”

At Ergo, we are Microsoft solutions partners in Ireland, and have won the Country Partner of the Year awards four times in the last six years.

Learn more about Ergo’s Microsoft Dynamics CRM Solutions or Contact a member of the Ergo team to find out how we can deliver tailored CRM Solutions to meet your specific corporate needs.

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