John Purdy, CEO of Ergo, pointed out how even our concept of growth is different to what it was before. “Smarter organisations now are looking at how they can deliver growth in a way that doesn’t see them building large fleets or empires of people. The more switched on organisations are giving their chief information officers the ability to drive IT using different channels. There’s a very clear pattern emerging, where organisations use their key people in a ‘design-and-manage’ capacity, and then come to partners like Ergo to support them on that journey on the consultancy and design side, as well as the run and execute side.
"It’s becoming increasingly common across both public and private sector companies. We’re seeing large enterprises in the public sector turning to companies like Ergo because we can take care of complexity, and provide the innovation. We can wrap it up in a business case with two possible outcomes: companies can transform themselves while divesting themselves of IT costs and overheads.”
Purdy mentioned how this sense of transformation runs deep for many companies; updating ICT means not only changing where our information is stored, but how your business functions. “The companies that are going to accelerate most are those that embrace the transformation agenda and embrace cloud, and aren’t worried if they own the box that their information sits on or not. We’re seeing organisations on a big growth spurt, drawing a line in what they had before and moving towards a mobile work environment, one that can be accessed from anywhere, on any device. People work at desks and offices less and less: now they work from home and from coffee shops and airports. It’s exciting.”
The strategic use of managed services can help achieve this transformation faster. Ergo noticed a threefold rise in the number of customers using them last year. “We’ve noticed a rise in demand from people wanting to de-shackle themselves from old legacy systems, which in many cases were underdeveloped and under-invested in. We can provide an organisation with a portfolio of services to help deliver on strategic aspirations, through services like Business Process Re-engineering, through CRM, through integrating the whole lot together and giving them a new platform."
It’s about freeing up staff and resources, as well as increasing access to information: “IT is no longer an inhibitor — it’s an accelerator to go off and use mobile technology to get new business."
Purdy has noticed the tendency for customers to increase their cloud usage step-by-step. “You can start with low-level stuff like support desk, email, managing backups and so on. Then people will move on to monitoring and full-resourcing of particular parts of their IT function. Occasionally we’ll get a customer who’ll want to cut to the endgame now, but more often they’ll want to get comfortable with each phase along the way. It’s very much part of a journey."
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