All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Ergo and BWG: A Winning Combination

Ergo and BWG: A Winning Combination

Ergo and BWG: A Winning Combination
Return to News

Ergo and BWG: A Winning Combination

Aoife McGlacken-Ryan, Software Developer at Ergo, reflects on the successes and challenges of Ergo's collaboration with BWG on their Shoplink app; a solution created by Ergo to allow BWG digitally enhance how it conducted business with its suppliers and customers.

With Shoplink recently being named as the Private Sector IT Project of the Year at the 2018 Tech Excellence Awards, Aoife gives a first hand account into the work that happened behind the scenes, the knowledge and skill displayed to get the project to succeed and the celebrations that ensued after receiving our joint accolade. 

I attended the 2018 Tech Excellence awards for the first time last month with no idea what to expect. I was pleasantly surprised to experience what was a night of fun atmosphere and industry networking, complimented by great food and mad entertainment. The best moment of all, though, was when the first award of the night went to Ergo and BWG for Private Sector Project of the Year. That’s us! That’s our project! We were ecstatic. Together, as partners, we accepted our award, smiled for the photos, then partied ‘till all hours. It was a chance to celebrate, and to reflect back on all the hard work put in over the past couple of years.

What we helped achieve for BWG goes far beyond the technical/IT aspect. It helped make a real difference to their business, delivering a tangible answer to their original problem: trying to manage two different, yet vastly vital, IT systems in the wake of a large acquisition.

The missing link

I’ve been involved in the support and development teams for BWG since they first came to Ergo with their handful of applications, each serving various purposes for different subsets of their customers, and each with their own limitations. Following their acquisition of Londis, BWG found themselves with two “main” legacy sites that were both very, very important, and both very, very different: the original BWG platform, eOrder, written in .NET; and Londis’s ISIS (Intelligent Systems Increase Sales), written in PHP.

This mishmash wasn’t working for BWG, who hoped to consolidate everything into one new system: Shoplink. Conceived as a one-stop, real-time, 24-7 platform for all of their various types of customers, Shoplink was to be a fusion of all the good stuff from eOrder and ISIS, along with much, much more. It would connect directly into retail EPOS systems at one end, and BWG’s ERP system at the other. It would also need a more robust and resilient platform than any of the existing systems had.

No pressure!

BWG tasked Ergo with getting Shoplink to pilot in two months, with go-live planned for three months later. Facing tight deadlines and a myriad of technical hurdles, we needed to deliver the key stuff quickly, and we needed to really understand BWG’s business and adapt to their priorities to do so. BWG’s team worked extremely closely with the team in Ergo day-to-day, and this collaboration was crucial in the success of the project, ensuring a clear, shared vision for the desired outcomes.

Challenging as it may have been, Shoplink was proudly launched in early 2017. Later that year, it won Best B2B solution at the Éir Spider awards and, more importantly, BWG reported an increase in profits and an increase in user perception and satisfaction with their systems - with manual orders and delays now a thing of the past. Shoplink has more features, a better user experience, and many times more users than any of the preceding systems. Since those early days, we’ve been continually building new features and have, over time, moved to a more Agile delivery model so we can work even faster and more effectively together.

We did all of that?

The morning after the awards, it was straight back to work on some new features for Shoplink. I’d heard lots of buzz over the previous few days, but I asked our marketing team whether I could have a peek at our full Tech Excellence submission to read it for myself. They shared it with me, and I was blown away. “Wow! We did all of that?” Seeing it laid out like that, it all sounded pretty bloody good! It took me a moment, and a little step back, to really take it all in. It’s hard to see the bigger picture sometimes, but this is what we’ve been doing. Reading it made me realise the impact all our work has had, and receiving national recognition really feels great, too.

This award is for all of us: for everyone at BWG and Ergo who’ve worked incredibly hard throughout the different stages of this project; for the support and development and management teams, and many others, still working hard on it; for everything we’ve achieved as partners in it all. I’m so proud to have won, together, as a cross-company team and to have made a lasting impact on ensuring that BWG are digitally equipped to continue moving their business forward.

Interested in learning how Ergo has helped other organisations on their digital journey? Read some of our case studies here.

News and Blog Posts

Get Compliant. Stay Compliant. 6 ways to stay GDPR proof, 6 months on
Diarmaid Flynn
02 November 2018 • Posted By Diarmaid Flynn Client Services Director

Get Compliant. Stay Compliant. 6 ways to stay GDPR proof, 6 months on

More and more, we have been hearing about companies who are not yet fully compliant with GDPR. In the latest...

Read now
Security Architecture - From Zero to Hero: Part 1
30 October 2018 • Posted By Nikos Vasileiadis IT Security Officer

Security Architecture - From Zero to Hero: Part 1

Security architecture refers to a unified security design that addresses requirements and potential risks involved in a certain scenario or...

Read now
Managed ICT Services: Diving in Deep
News 06 November 2018

Managed ICT Services: Diving in Deep

Read Now
Betting the Business on Big Data
News 06 November 2018

Betting the Business on Big Data

Read Now
Services in the Sky: Changing Clouds in a Shifting Landscape
News 05 September 2018

Services in the Sky: Changing Clouds in a Shifting Landscape

Read Now

Subscribe to Our Blog

Scroll to Top