Ergo has won a Managed Print Service contract worth €2.5m with ESB, Ireland’s leading electricity provider. As part of the three-year contract, 2,000 printers will be reduced to less than 500 Multi-Function Devices (MFDs) across 126 sites, creating a networked infrastructure expected to save the utility company almost €1 million a year.
“The quality of Ergo’s product offering, the technical know-how of its people and their experience at making managed print a success elsewhere in Ireland was key to them wining the contract,” said Kieran Sweeney, Manager Services & CIO, ESB. “Reference sites with Microsoft and eircom, two of the biggest companies in the country, demonstrated they could deliver what ESB needed.”
Ergo CEO, John Purdy said, “Our work with ESB consolidates a strategy we have been developing for over a decade, bringing a great deal of experience to the managed print process, delivering a best-in-class service wrapped in tight service level agreements.”
Purdy identifies synergies between the two companies that make Ergo’s managed print service a natural fit for ESB. “We make sure employees can print what they want, where they want. It’s the same kind of utility model that ESB provides for its customers - always on, always available, with people only paying for what they use,” he said.
The first phase of the project is already underway with HP MFDs deployed in the new ESB Electric Ireland office in Santry and ESB Head Office at Lower Fitzwilliam Street, Dublin. Ergo will manage and maintain the networked infrastructure, introducing new features and functionality to help employees get more out of their print and output environment.
Through the centralised management of the new printer estate, Ergo will help ESB deliver its sustainability goals, an important requirement of the new service. Duplex printing will now be the standard option, two-sided printing that will cut paper consumption by up to 30 per cent. The system also ensures that print jobs are only released when the employee swipes the printer with their staff ID card, enhancing security and further reducing waste.
Quarterly business reviews give an opportunity for Ergo and ESB to analyse the service and continually reduce costs. “We will constantly review performance and look at how we can deliver further carbon savings. These are important metrics for an energy company like ESB which has a strong focus on sustainability,” said John Purdy.
Kieran Sweeney said, “We are seeing a significant reduction in paper consumption by virtue of not having a printer on every desk. It encourages people to think more about what they print out and that’s important. As a technology focused company with sustainability at the centre of our business strategy we are committed to adopting technologies that help us efficiently reduce our carbon footprint.”
A priority for both ESB and Ergo is bringing the 7,000 employees along on the journey. “Ergo knows from experience that managed print is not just about technology. It’s about people as well,” said Kieran Sweeney.
The newly networked print infrastructure will also facilitate improved workflow and new document management processes, bringing further efficiencies and savings to ESB over time.
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