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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Firms Going in the Right Direction

Firms Going in the Right Direction

Firms Going in the Right Direction
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Firms Going in the Right Direction

By: Ian Campbell

The experience of IT services companies such as Ergo suggests the cloud is where Irish businesses are heading.

At the frontline of business technology in Ireland, IT services companies are reporting strong interest on the ground for the cloud. Many of them have already progressed their in-house IT environment to a point that makes a move possible.

"We are starting to see traction in the marketplace," said Mark Bate, chief technical officer at Ergo.

"There were some fears about being first adopters, but customers are starting to feel comfortable with the idea and even starting to think they are losing a competitive advantage if they don't have a cloud strategy."

The good news is that many of them have put the plumbing in place by steadily investing in new technologies. Having a virtualised server estate is an important stepping-stone, according to Bate. "It is a fundamental function for starting to think about a move to the cloud. Virtualised infrastructure is much easier to move."

It will have also given organisations a taste for the savings that can be made from a new generation of IT, said Bate, a process that they can continue in the cloud through optimisation and operational savings.
Bate said that the new wave of service delivery had struck a chord at board level and Ergo found itself talking more and more to the business leaders in organisations.

"It's being driven more from the board than from the IT guys. They get it because the cloud makes sense from a business perspective," he said. "You are shifting resources from operations that take up a substantial amount of time and money. Patching, software upgrades, backup, monitoring - that's where 90 per cent of cost of ownership is and where the cloud can help."

The IT department can be relieved from routine operational duties and allowed to concentrate on engaging with the business for more strategic

That said, there is plenty of complexity in the cloud that will drag the IT department into the discussion. Hybrid models, where services are accessed from public and private clouds as well as from on-premise solution, present challenges that need expert understanding from someone within the organisation.

"In a hybrid scenario discussions have to take place about how one piece in the cloud talks to other technology inside the firewall. Toolsets like System Center help manage this kind of challenge," said Bate.

Ergo is one of Ireland's leading companies when it comes to deploying Microsoft's IT management software and is finding new interest in the product suite as the cloud takes off.

"It lets you monitor usage of cloud infrastructure to the point where you can get a charge back model," said Bate.

The last decade has seen Ergo evolve its business to stay relevant to its customers, a strategy that has accelerated with the new delivery models. The company's footprint covers many aspects of the cloud. As well as helping companies deploy Office 365, it has a software division that builds solutions on Azure, Microsoft's development platform.

The company has attracted interest from as far away as Canada for apps it has developed for local councils to help with the processing of dog licences and car parking permits.

In another project, Ergo developed the backend of the Aer Lingus website, making it more agile to deal more efficiently with seasonal demands. "We've given them a platform capability, so it scales automatically to virtual machines to match the changing workload," explained Bate.

With diverse cloud offerings, what are the drivers that are taking Ergo customers to the cloud? "Removing cost and agility," said Bate. "The ability to provision a new environment and get a website up and running in a matter of hours rather than having to go through a long-winded purchasing process is definitely one of the big wins."

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