All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

FlowForma: Designed with the Needs of the Business Analyst in Mind

FlowForma: Designed with the Needs of the Business Analyst in Mind

FlowForma: Designed with the Needs of the Business Analyst in Mind
Return to News

FlowForma: Designed with the Needs of the Business Analyst in Mind

The vast majority of business processes started out life on paper; even those which we now take for granted as being online or electronic. The card payment terminal in a shop is a classic example. Not so very long ago credit card payments were made using manual paper receipts which had to be re keyed into cash registers and sent off to the card payment companies for redemption. Now it’s a seamless and almost instantaneous process with the terminal linked to the till and the payments company.

The labour, time and cost savings are obvious and it needn’t stop there. By linking the till to stock control and ordering systems you can create a process which triggers new stock orders every time a certain number of units of a product have been sold.

Ergo - Neil young, FlowForma Product Manager

Pictured: Neil Young, Product Manager, Ergo

Business Analysts
And achieving this level of automation and optimisation doesn’t necessarily require the skills of a high level software programmer. Ergo’s business management tool, FlowForma, allows business analysts to design and build their own automated business processes without having to deal with any software coding issues.

We designed FlowForma with the needs of the business analyst in mind,” says Ergo product manager Neil Young. “We wanted to put the power into their hands and allow them to them to design the processes they needed". 

FlowForma takes them through the process step by step asking them questions along the way and putting in place the necessary business rules. It also follows a lot of lean principles and takes the bottlenecks out of the system.”

FlowForma allows for the automation of form process by providing a flexible electronic data capture and control system that is easy for a user to configure to the exact needs of their organisation.“It extends the functionality of Microsoft SharePoint using the platform as the repository for all form definitions and completed form data,” Young explains. FlowForma has applications in almost every area of an organisation’s activities according to Young. “It can be used in finance, human resources, procurement, production – everywhere,” he says. “For example, in the HR function you can use it to automate the process for new joiners".

Single Process
There are certain things which must happen within a few weeks of a person joining an organisation. They have to be set up on payroll – there might be a pension scheme to join, health insurance, a social club, optional deductions from salary, and a variety of other things. With FlowForma you can automate all of those things into a single process and have instant visibility in terms of hold-ups and who may be holding things up. You can also use it for other areas of HR such as performance appraisals and so on.”

It can also be used for highly complex processes like tendering. “It can be used to automate and regulate the time-consuming task of tender process management. Another area where customers are using it is the acceleration of expense processing by automating the movement of a claim through the various approval and verification stages required by the organisation".

The product has been so successful that Ergo has recently begun exporting it to the UK market with backing from Enterprise Ireland. “We are working with a partner in the UK and recently signed up two NHS hospitals to use the product for their HR processes.”

Find out more about FlowForma or register for a 30 day free trial

News and Blog Posts

What is ISO 27001 and Why Do I Need It?
22 May 2018 • Posted By Nikos Vasileiadis IT Security Officer

What is ISO 27001 and Why Do I Need It?

The field of cybersecurity is changing rapidly, and the challenges faced by businesses are mounting considerably. Couple this together with...

Read now
Power BI: 6 Steps to building reports that really work
Kate Cunningham
17 May 2018 • Posted By Kate Cunningham

Power BI: 6 Steps to building reports that really work

In an era of Big Data, analytical strategic decision making is becoming pivotal for success. Managers at every level are...

Read now
Managed Print and Document Services: Navigating a Sea of Data
News 10 May 2018

Managed Print and Document Services: Navigating a Sea of Data

Read Now
CRM: Don’t just jump on the bandwagon
News 14 March 2018

CRM: Don’t just jump on the bandwagon

Read Now
Business Analytics and Big Data: How to Read the Future
News 14 March 2018

Business Analytics and Big Data: How to Read the Future

Read Now

Subscribe to Our Blog

Scroll to Top