Investment in smart technology is essential and often the basis for competition, but what the customers are looking for is a totally reliable quality of service for mission-critical ICT activity. From that point of view, higher performance is desirable but at the end of the day maximum availability is the more fundamental criterIon.
Ergo is an indigenous player in the data centre business, probably better known for its other managed service offerings and its Microsoft Partner of the Year status. "We have had our own enterprise class facility for over six years," said George Dowling, Ergo's head of managed service solutions.
"We currently have about 140 client companies ranging in scale from, say, 120 to 150 ICT users to SMEs with just a few George Dowling, head of managed service solutions, Ergo staff. Of the bigger clients, most would have at least ten virtual machines running in our data centre and a few of them would have 100 VMs or even more."
The workloads running in the Ergo facility are largely based on shared private cloud, Dowling said, with a growing number of virtual private data centres (VPDCs). "In general, we have been seeing that somewhere around 20 to 25 VMs is where the tipping point comes. Most of our clients have limited in-house IT expertise, so around that level the case is compelling for a move away from owning physical hardware to renting enterprise class servers, storage and support services."
Ergo has forged something of a market lead in offering virtual desktop infrastructure (VDI) as a service to medium sized enterprises. An interesting variation on this is Avonbrook, a specialist service offering online managed systems for vehicle dealers and garages. The service is based on a hosted VDI solution, run by Ergo, on which Avonbrook delivers its specialist Fortuna software solution dealer management system for sales, parts, vehicle checks and service.
The user sites need only a touchscreen and broadband connection. Everything else is run by Avonbrook on Ergo virtual infrastructure.
Find out more by visiting our Virtual Client Services (VCS) webpage, reading a related blog post or watching George introduce VCS via video.
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