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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Honesty is the best policy - Abstract

Honesty is the best policy - Abstract

Honesty is the best policy - Abstract
Return to News

Honesty is the best policy - Abstract

Head of Service Delivery at Ergo, Peter Masterson, talks to Quinton O'Reilly from the Sunday Business Post about how transparent communication and an emphasis on progress for customers is vital for any Managed Services Provider. 

After speaking to numerous experts on the topic, the general consensus was that MSPs should keep communication lines open and meet regularly to discuss how things are progressing and where they’re heading.

This isn’t just good business sense but it’s essential for the business availing of an MSP to have so it can make decisions further down the line.

Regardless of a contract’s length, the landscape can change during it, and so, too, can businesses’ priorities.

For Peter Masterson, the head of service delivery for Ergo, this transparency works because the MSP is aiming for the same thing as the business: delivering more value in areas that may not have the support needed.

“It’s evolved into a space where we look at it as much more than [just filling in gaps],” said Masterson of how the industry has evolved. “We’re looking at your business, looking at how to add value and bring in new technologies… but a key part of it is continuous improvement.

“We would constantly sit down with the customer and ask how we can make it better. It’s not just making the managed service better… it’s focused now on business outcome as opposed to the headaches or costs that used to be there for the customer. The scope of the service changes over time because the customer wants and needs more to keep up to date.

“It can’t be a supplier or customer relationship where we’re trying to get something as cheap as possible… [or] we’re trying to nail them to do as little or as much as possible. It has to be a partnership, it has to be win-win.

“While you might get a short-term gain by pushing a certain technology on them, you’re not going to preserve any long-term relationships doing that.”

To learn more about Ergo's practices as a Managed Services Provider, contact us here today.

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