Integrating legacy equipment can be done when adopting a UC solution, but it may not be advisable, writes JJ Worrall.
Legacy equipment can be utilised in a unified communications (UC) implementation, however experts recommend a roadmap be drawn up to eventually weed out older, possibly costly technology from businesses as soon as possible.
Ergo's Austin Hutton said one of the most common questions he was asked by clients was whether it was wise to integrate older technology with today’s UC solutions. The Microsoft Lync specialist said that some of the implementations of that particular UC solution "would be to replace an aging PBX which can also be interpreted as enabling the user for unified communications".
The two systems, he said, could "run side by side during a migration as separate systems". Though he added that this would likely "incur costs and extra configuration when two users call each other when on the different systems". "An alternative and recommended option would be to allow the PBX and Lync 2013 to communicate together," said Hutton, with a gateway device allowing users to "get used to the new way of communicating."
Read more about Ergo's Microsoft Lync offering here.
In my last blog (8 Steps to Increase User Adoption of Office 365), I outlined the steps involved in succeeding in taking...Read now
To run a business, one must make decisions. To run a good business, one must make good decisions. To run...Read now