Managed print service allows companies to better control their costs, writes Caroline Allen.
With the bring your own Device (BYOD) trend taking off, mobile printing is now moving centre stage. ‘‘The requirement for printing from iPads and other mobile devices has created a whole new complexity,’’ said John Purdy, chief executive of Ergo. ‘‘And we are doing a lot with organisations to ensure that facility is provided in a secure and seamless way.’’
Headquartered in Dublin’s East Point Business Park, Ergo is a key player in Ireland’s print market, managing some 400 million prints and copies per annum for clients such as Microsoft and Eircom.
An MPS uses multi-functional devices (i.e. all-in-one printers, copiers and fax machines) to create a print and imaging process that can be managed centrally. Its aim is to cut costs, increase efficiencies and address environmental issues by saving energy and reducing waste, according to Purdy.
‘‘We see anywhere between 20 to 40 per cent return on investment within six months, depending on how well-managed the existing fleet is,’’ he said. ‘‘Return on investment can be proven by measuring reduced costs against baseline scoping in phase one.’’
By centrally managing the infrastructure, access rules can be introduced and user patterns monitored, according to Purdy. For multinational customers, Ergo can extend the managed print service across the globe, ensuring that every location shares the same infrastructure.
Migrating to a managed print environment brings other benefits, because a well-managed infrastructure can be an effective platform for strategic IT delivery.
By turning what was perceived as a basic piece of office equipment into an ‘intelligent gateway to the network’, Purdy said the cost of printing and imaging was immediately more evident. The right applications can help companies to scan and digitise documents, cutting down on labour-intensive, paper based tasks.
Ergo uses a three-stage approach to managed print services:
It offers a range of total print management solutions covering document management and distribution, print tracking and secure print solutions.
The company’s aim, said Purdy, was to increase the efficiency of business-critical document workflow, but also to address issues such as security and compliance.
This can help to ensure that companies get the most from their digital print solutions for greater overall efficiency and reduced exposure to risk.
Purdy said they were then facilitated in turning information into a real business asset, transforming the enterprise, lowering costs and improving efficiencies.
Customised solutions provided by Ergo include:
‘‘More mid-tier organisations are looking to companies such as Ergo for solutions,’’ Purdy said. ‘‘They are drawn by our multi-vendor offerings and extraction of greater value out of the box.’’
Apart from working on new solutions in the mobile printing space, Ergo is also focusing on the integration of printing into various lines of business applications such as document management, ERP and SharePoint.
Find out more about Ergo's Managed Print Services
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