According to Liffey, regardless of the genre of service required, the one constant surrounding the drive to engage a managed service provider is the urge to relieve ‘pain points.’
“That’s a big factor — they’re looking for pain points to be relieved within their own organisations, but they also want that done at a price that’s acceptable to them,” he said. “A major trend we’re also seeing is that customers are becoming more demanding in terms of looking for value from their managed service provider.
“Many organisations are at that point now where they’re wondering whether they should build out an IT team internally or not, whether to fully outsource or perhaps create a mix of half and half, keeping some things in house and get a third party to take care of other parts.”
“Part of the problem is that IT staff with specialised skills are in hot demand, and they get to a point where they want to progress their own careers. They want to move on, and they often want to work for a service provider like us because they know they’ll see a lot of variety and learn a lot more than they will working in house somewhere,” said Liffey.
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