As the ICT boom continues businesses are finding it increasingly difficult to fill key roles. At the same time, digital transformation means demands are increasing. The answer? Resourcing.
Dave Muldoon, Managing Director of Ergo Resourcing, speaks with Jason Walsh about how resourcing means more than simply recruitment. It is about not only attracting but retaining staff, managing contractors and ensuring that they are effectively deployed within an organisation. Dave Muldoon, managing director of Ergo Resourcing, said, "the smart move is to bring in external contractors, but to make sure they are brought in for the right reasons and to perform the right tasks."
“What drives the need is large IT transformation. If someone is going through a change, big or small, replacing legacy systems or there is a business imperative, such as an insurance company trying to modernise, they look around their organisation and note that their people are equipped very well to run a business as it runs, but not so much to make a change. Typically they then go for outside help. We also see someone championing a change and they will go into that role full time and then their roll needs to be backfilled,” he said.
Keeping staff can be as hard as attracting them in the first place, said Muldoon, and this creates its own unique problems, both for personnel departments and for senior management.
“Resource churn is a big problem, especially with salaries going up. People are moving on with their careers. Usually people would move after three years, but now it’s more common after two. If someone’s ambitious and wants to go on, they will,” said Muldoon.
Another underlying problem in IT is getting people interested. Although IT systems are now ubiquitous in our lives, many young people considering college do not realise the kinds of jobs that are available.
“We need to attract people into IT. We need to sell it as a fantastic career and get people excited. It’s brilliant because it’s so broad: you can go into business analysis or you can go into the technical
side, development and support,” he said. “In general, it’s no secret: it has been a candidate’s market for some time. As head of resourcing I provide it as a service to client, but I see it myself from both sides.
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