Jason Quinn highlighted how in managed print the emphasis has moved on from the traditional printer rationalisation and cost savings to smart value-added features using document management software and integrating with the client organisations’ business systems. Ergo was the pioneer of managed print services in Ireland over two decades ago. It now has over 100 clients and 4,000-plus devices in this market and has extended in recent years to another 1,000 devices in 16 countires across Europe and recently the US.
“We now use cloud-based technology to monitor all of those devices internationally from our East Point control room, which means we can scale up readily as our base grows." said Jason Quinn. "But the key development in adding value is our own FlowForma software, a simple but powerful set of tools to improve business processes. It is embedded at individual MFD level as well as affording central control and connects to SharePoint for greater integration with other business systems and processes. Many common processes such as expenses claims or purchasing requisitions kick off simply for the user at the MFD. Barcodes can automatically identify users and route to the correct workflow."
As the devices becomes smarter new security threats to print and output are increasing.
Jason commented “We are also noticing an increased emphasis on security in the last 18 months or so. Professional firms especially are becoming increasingly security conscious and it is now normal to conduct a security audit of MFDs, which are smart devices and often with network and web access."
“They can certainly be hacked. So they need to be secured and in fact we use encryption on the hard drives and can purge the data periodically according to the client’s business policies,” Quinn said. “User authentication at the device is a normal security precaution today, but we add logging so that every action is fully traceable.”
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