Prediction number 1: Digital business drivers will shape ICT investments
ICT investments will be driven more and more from the business, leading to an acceleration in demand from the enterprise whereby ICT spend will continue to increase through business budgets as opposed to explicit ICT budgets. The result will be a shift in focus for the CIO, who will need to leverage business budgets and provide an approved catalogue of services to the enterprise. This will require increased investment in risk and security allowing the business to grow whilst ensuring good governance and security practices with organisations positioning the role of digital risk officer in their management structures. The accelerating business demand will mean that CXO teams will direct their energy towards ICT capability and objectives that will directly deliver business and competitive advantage. As a result, enterprise will further divest what is viewed as less important and invest in digital business enablers. We will also see more acquisition of digital and information technology companies (aka “techquisitions”) by enterprises in traditional industries.
Prediction number 2: Cloud platform adoption and consumption will accelerate
The enterprise is demanding more agility with grass roots demand for access to the latest technology and the ability to maintain competiveness in a digital business reality. The cloud is delivering improved capability at a rate and scale never before experienced. In order for an organisation to move forward, innovate and respond to market demands, that organisation needs to be in the cloud… this is a reality today. Competitors will simply race ahead if any given Enterprise continues to defend an on-premises only policy. The business demand for cloud adoption has built up like water behind a dam and it needs to be released. Enterprises will need trusted and proven ICT partners to guide them through these waters.
Prediction number 3: CRM platform investments will accelerate
CRM platform investments will be at the heart of digital marketing, social channel integration and customer service management. CRM platforms such as Microsoft Dynamics CRM have evolved to be key digital business enablers offering the enterprise customer interlock in a digital business age and enabling actionable insights which deliver for the most important stakeholder in business… the customer.
Prediction number 4: Advancement of autonomous software agents and post app mobility
We will see the advancement of Smart Virtual Agents built-in to tech which leverages advances in Artificial Intelligence (AI). This advancement will be subtle and steady as smart agents begin to make more decisions autonomously. We will also see applied use cases leveraging Smart Agents on mobile, such as Microsoft’s Cortana, the beginning of applied AI in a Post App era. This will allow users in an Enterprise to seamlessly interact with business systems through spoken natural language query on mobile devices.
Prediction number 5: Realisation of IoT scenarios
The Internet of Things (IoT) as a concept has been around now for a number of years. However, this year we will see a realisation of applied end-to-end IoT scenarios. The technology and platforms required to realise the benefits that IoT can deliver, such as devices, gateways, cloud data and analytical platforms, are now affordable and available to enterprise to be knitted together to form holistic solutions. Successful proof of concepts in 2016 will embed as production solutions and will be positioned to yield significant Return on Investment for the Enterprise.
Prediction number 6: Financial Services Technology Driven Change
We will see the financial services industry continue to change, with a propensity towards new business models driven by crypto-currency technologies. New disruptive players will enter the market and the big existing players will take what they have been working on in their innovation centres and begin to test production scenarios.
Across all of the predictions above, Enterprises will need digital business ready partners like Ergo who can provide guidance and skills to embrace the incredible opportunities presented in a digital reality. However, if the Enterprise is not ready, does not have a digital strategy… then they better get one in place quickly.
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