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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Put your best foot forward

Put your best foot forward

Put your best foot forward
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Put your best foot forward

By: Leslie Faughnan

As managed ICT services move into the mainstream it is already clear that a new role has emerged, either for the inhouse CIO or IT director and department, or for an appropriate senior manager in smaller organisations.

Whether it is regarded as vendor management or leading the enterprise technology strategy, the key point is that managing the stream of managed services is becoming a function in its own right.

"The advice to any organisation looking seriously at managed services has to be about setting the objectives and the scope in the first place," said John Purdy, managing director of the Ergo Group.

"When you know what you expect to achieve you can move on to the next step, which is agreeing how performance of the managed service is going to be measured."

There are many possible elements to measure and the relative importance may shift as time goes on. Cost reduction in the initial stages may be overtaken in priority by customer satisfaction, or simply the consistent attainment of high quality SLAs.

"Our experience is that in many ways the clients' satisfaction in a contract reflects the depth and scope of the initial specification work," said Purdy.

"Any well-managed ICT service is always changing, just like in-company ICT. As each objective or service setting is achieved we tick the box and ask, 'What should be done next?'. It is an evolving process that gets bench marked afresh at each review and discussion."

Ergo uses a simple five-section scorecard as the basis for rolling reviews and development.

"That covers innovation, quality, service-level attainment, value and customer service, all as measured by the client.

"If we do not score over 90 per cent we focus hard on what may have gone wrong, fix it and move on," said Purdy. Pointing out that innovation topped the list, he said "simply keeping things going on the level is not management, it's maintenance".

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