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Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Taking Steps to the New World

Taking Steps to the New World

Taking Steps to the New World
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Taking Steps to the New World

Ergo - George Dowling, Managed Services Solutions ManagerErgo's George Dowling recommends a route to the cloud that delivers tangible benefits with little risk, writes Ian Campbell.

After the initial confusion and false promises that were a feature of the first cloud discussions, clear paths have begun to emerge through the fog. IT services companies such as Ergo have found a role for themselves as guides, building on long-established relationships with businesses; steering them in the right direction and helping navigate the hype.

George Dowling, Managed Services Solution Manager at Ergo, said that only small start-ups can go full steam into the cloud; for the rest it's about hybrid solutions and taking tentative steps that mitigate risk. With this in mind he outlined four pieces of infrastructure that can go to the cloud easily and with immediate benefits.

Ergo is a Microsoft gold partner - winning the Microsoft Irish Partner of the Year award twice in three years in 2012 - so it's no surprise that the applications are part of the software giant's online arsenal:
 

  1. Exchange online: now part of the Office 365 suite, email has become a standard issue, non-strategic business tool. "Microsoft will run it better than any internal IT department and keep it up to date," said Dowling.
     
  2. Online backup: in Ergo's experience it's usually one of the first things to go to the cloud because it gives businesses levels of reassurance at a modest cost, something that was impossible a few years ago.
     
  3. Collaboration: CaaS (collaboration-as-a-service) has become the latest cloud acronym, largely because of Microsoft SharePoint, an application that has been gaining real traction with businesses, first on-site, and increasingly as a hosted application.
     
  4. Desktops in the cloud: a big selling point for the cloud is relieving the burden of IT management for businesses, which is why there is so much interest in virtual desktops.

    Though it's still early days and relatively complex to achieve, Ergo offers virtual client services to aid the faster roll out of an operating system upgrade and its ongoing management. "When it's time to refresh the desktop, you can put it into the cloud and carry on using your old PCs," said Dowling.

A sign of the times is that almost every tender request now leaves the door open for a cloud option in its specification requirements, according to Dowling. The only exceptions are government and organisations such as financial institutions, where they are constrained by regulation. For the rest, it's about reaping the benefits of the cloud.

Dowling is adamant that price is still a key factor."While it's true that the cost difference between running Office 365 off and on site is minimal, if someone is looking to do a complete infrastructure refresh - desktop, server and network - savings can be significant. Something that could cost €200,000 as a capital investment could be €5,000 a month for the next three years in the cloud," he said.

Over time the cost benefits may be more marginal, but Dowling makes the point that it's the ancillary services that add more value. Customers get an expert IT partner bringing new efficiencies to the process."The service should be better with more uptime and availability," he said.

Another benefit is detailed reporting that gives a precise breakdown of IT costs and lets businesses identify problems areas. "It's all about visibility and it's something that a lot of firms will not have experienced before," he said. "At the end of the day, it's another form of outsourcing where you let someone else take over things that aren't strategic to your business while keeping the things of real value, such as intellectual property and core applications that are critical to the business," said Dowling.

A founding principle of managed services at Ergo is that the client is in much better shape at the end of the contract term than they were at the start. "If they're the same as at the start then the service provider and the customer have missed an opportunity. It's the job of a partner to identify a way to improve IT and drive down costs over the period of the contract."

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