A number of market forces are driving a lot of Ergo’s managed print engagements. Firstly, despite digitisation and digital transformation, our experience is that organisations are printing more than ever, part fuelled by a new generation of printers that connect to mobile devices like tablets and smart phones. Secondly, there is a growing realisation that printers are endpoint devices and every bit as vulnerable to cyber threats as other hardware.
Increasingly sophisticated print management and monitoring tools, as well as advances in multi-function device (MFD) features and functionality, continue to improve the speed and reliability of print and help combat security threats, but big challenges remain. One problem is that many businesses treat print as a commodity. At Ergo we see managed print as the best kind of utility service, one that delivers a great experience without compromising on quality. It is also a stepping-stone to more advanced document services, where digital workflow replaces paper-based processes.
Bargain basement contracts cut corners and leave businesses vulnerable to excessive downtime and lost productivity, or worse, they expose the print estate to cyber-and network intruders. We deal with the first through our focus on proactive maintenance, identifying issues before they become a problem. This involves an attention to detail and rigorous management procedures that most providers neglect. For security, we provide three tiers of protection, ranging from an audit and fix engagement, where we come in and lock down any holes we uncover, to a security-as-a-service offering that delivers an end-to-end wrap around print and document services.
We are meeting the demands of highly regulated businesses looking to outsource their print security as staying compliant become more onerous. When the new EU General Data Protection Regulations (GDPR) come into force in 2018, organisations that suffer a data breach risk fines of up to €20 million or 4% of global annual turnover. We make sure that it is not going to happen in the print estate on our watch.
Perhaps the single biggest benefit we offer our customers is transparency. We are operating in a market where less scrupulous providers sell cost-perpage packages that bury the real price in the small print. The deal is usually based on black and white pages and there is a higher price for colour. Colour is then made readily available to all users without constraints and costs soar. In 2017, the stakes are simply too high and the opportunities too great around print and document management to make do with a second-rate service. With Ergo you can make it part of your digital transformation journey, not the piece that gets left behind.
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