Ergo is a Microsoft Dynamics CRM Gold Partner and has the largest CRM practice in Ireland with a team of over 30 specialists. On premise or in the cloud, we add value by solving client business problems and delivering tangible benefits. And because our focus is on fast deployment – typically weeks instead of months – our clients are quicker to see a return on their investment.
Key to Ergo’s success is cross-business integration and speed of deployment. As we move from a transaction to relationship economy, it’s imperative that CRM is embedded in every part of an organisation, replacing data silos with a 360-degree view of the customer.
Microsoft Dynamics 365 builds integration into the cloud product, unifying CRM and ERP capabilities out of the box, touching every part of the business, from sales, customer service and field service to operations, financials, marketing, and project service automation. Ergo takes it further, deploying on premise if required, and integrating with non-cloud applications.
Deliver engaging customer experiences across all touch-points through Dynamics 365 with extensive data insights and analytics.
Turn relationships into revenue by using CRM to predict your customer's needs with actionable insights enabling your sales team to build, develop and manage customer relationships.
Provide an end-to-end service through a single, unified experience improving customer service and loyalty. This results in faster delivery and a consistent service.
Ergo create the business case for CRM by working with clients to assess business drivers, prioritising requirements, challenges, opportunities and inefficiencies to create an implementation plan.
A fit gap assessment allows an organisation to quickly understand which of the wish list of requirements are best aligned with CRM functionality so that potential investments can be assessed against the value they deliver.
Working with your key stakeholders in a short intensive sprint we create a vision of the end state CRM for the organisation. We can prototype use case in the CRM platform itself to best show how the platform can support the CRM strategy both immediately and into the future.
Working with your team and external 3rd parties, we create an overall architecture blueprint. This ensures a clear understanding of the entire estate, the roles and responsibilities of all systems including CRM and the necessary integration and connectivity required.
Our consultants and trainers will work with your team to identify the best adoption programme whether it's one-to-one personal training and mentoring, developing champions, establishing drop-in clinics or simply training your trainers.
We run workshops to understand business drivers, challenges and pain points allowing us to capture your business requirements.
Together we agree on sprint content based on priorities, dependencies and value. We then design, develop and test the features.
We deploy the CRM for production and support data migration, train the trainer and warranty issues.