All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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CRM / Dynamics 365

CRM / Dynamics 365

Ergo's Customer Relationship Management(CRM) solutions are all about outcomes, achieved quickly and continuously, putting the customer at the center of your business and keeping them there.

CRM / Dynamics 365 banner 1 CRM / Dynamics 365 banner 2

Benefit from CRM

Ergo is a Microsoft Dynamics CRM Gold Partner and has the largest CRM practice in Ireland with a team of over 30 specialists. On premise or in the cloud, we add value by solving client business problems and delivering tangible benefits. And because our focus is on fast deployment – typically weeks instead of months – our clients are quicker to see a return on their investment.

Key to Ergo’s success is cross-business integration and speed of deployment. As we move from a transaction to relationship economy, it’s imperative that CRM is embedded in every part of an organisation, replacing data silos with a 360-degree view of the customer.

Microsoft Dynamics 365 builds integration into the cloud product, unifying CRM and ERP capabilities out of the box, touching every part of the business, from sales, customer service and field service to operations, financials, marketing, and project service automation. Ergo takes it further, deploying on premise if required, and integrating with non-cloud applications.

CRM: The Age of the Customer

CRM / Dynamics 365 1 CRM for Marketing

CRM for Marketing

Deliver engaging customer experiences across all touch-points through Dynamics 365 with extensive data insights and analytics.

CRM / Dynamics 365 1 CRM for Sales

CRM for Sales

Turn relationships into revenue by using CRM to predict your customer's needs with actionable insights enabling your sales team to build, develop and manage customer relationships.

CRM / Dynamics 365 1 CRM for Customer Support

CRM for Customer Support

Provide an end-to-end service through a single, unified experience improving customer service and loyalty. This results in faster delivery and a consistent service.

Our Services

CRM / Dynamics 365 2 Business Case Support

Business Case Support

Ergo create the business case for CRM by working with clients to assess business drivers, prioritising requirements, challenges, opportunities and inefficiencies to create an implementation plan.

CRM / Dynamics 365 2 Fit / Gap Assessment

Fit / Gap Assessment

A fit gap assessment allows an organisation to quickly understand which of the wish list of requirements are best aligned with CRM functionality so that potential investments can be assessed against the value they deliver.

CRM / Dynamics 365 2 Solution Envisioning

Solution Envisioning

Working with your key stakeholders in a short intensive sprint we create a vision of the end state CRM for the organisation. We can prototype use case in the CRM platform itself to best show how the platform can support the CRM strategy both immediately and into the future.

CRM / Dynamics 365 2 Architecture Planning

Architecture Planning

Working with your team and external 3rd parties, we create an overall architecture blueprint. This ensures a clear understanding of the entire estate, the roles and responsibilities of all systems including CRM and the necessary integration and connectivity required.

CRM / Dynamics 365 2 Adoption

Adoption

Our consultants and trainers will work with your team to identify the best adoption programme whether it's one-to-one personal training and mentoring, developing champions, establishing drop-in clinics or simply training your trainers.

Our Methodology

Discovery - Core Build

We run workshops to understand business drivers, challenges and pain points allowing us to capture your business requirements.

Sprint - Refine & Deploy

Together we agree on sprint content based on priorities, dependencies and value. We then design, develop and test the features.

Deploy - Adoption

We deploy the CRM for production and support data migration, train the trainer and warranty issues.

Our Awards

Tech Excellence 2017 - Managed Services
Tech Excellence 2017 - IT Project
Microsoft Cloud Productivity Partner of the year Ireland 2017
Microsoft Mobile Device Management and Security Award 2017 Ireland

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