The engine of a business is the productivity solutions that office employees use on a daily basis, along with more specialised applications for CRM, Business Intelligence and Financials. Any issues with performance or availability and things soon grind to a halt. Ergo’s long-established expertise in Microsoft applications, in particular, has diversified to encompass Software-as-a-Service as well as on premise deployments.
We make a point of understanding the business functionality delivered by the application – its precise role and expected outcomes. Managing them means making sure they are always available, up to date and optimised for the best-possible user experience, on premise and in the cloud.
We deliver Managed Services across the operating system, middleware and application layers, taking care of business productivity solutions as well as the web services and virtualised platforms that support them. We offer application support for a wide range of software, including Microsoft Office 365, CRM, Dynamics 365, Skype for Business, SharePoint, Windows 10 and SQL Server.
Integration Services – our team of integration experts help create ecosystems of applications, whether it’s mobile apps, a business process in SharePoint or a contact centre solution with Skype for Business.
Customisation Services – we have considerable expertise in customising applications like SharePoint, providing clients with an integrated suite of software that fully exploits the features and functionality of the document-sharing platform.
Architecture and Deployment Planning – we help clients optimise the data and process layers as well as the application layer, rationalising silos and increasing operational efficiency with self-service portals.
Bespoke Services – we have the skills and capabilities to customise in-house and cloud applications, aligning features and functionality to specific business needs, guaranteeing a faster return on software investments.
Federated Services – as part of an integrated strategy to break down walls in customer and partner relationships, we can build federated architecture to make customised applications available externally as well as internally.