All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Service Desk

Service Desk

Ergo 24/7 support is all about maximising service efficiency, resolving problems before they become an issue and driving continuous service improvement.

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The minimum an organisation should expect from IT Service Management (ITSM) is for issues and incidents to be resolved as quickly as possible. Ergo goes much further. Our 24/7 support is all about maximising service efficiency and resolving problems before they become an issue, analysing events and fine-tuning monitoring to ensure continuous service improvement.

In the event of downtime, the ITSM focus shifts to making sure an optimal service is restored as quickly as possible. By sharing quality, efficiency and performance data with clients through customer dashboards, we provide a transparent service that rigorously adheres to Service Level Agreements tailored to suit each client’s unique needs.

We manage to the highest standards of ITIL processes and execute projects in line with Prince2/PMI methodologies. We draw on best practice and our own knowledge from over 20 years as a pioneer of Managed Services in Ireland.

  • Incident Management

  • Performance & Availability Management

  • Asset Configuration Management

  • Service Request Fulfilment

  • Access & Security Management

  • Change Control 

  • Release Management

  • IT Service Continuity Management

  • Operational Governance

  • Continuous Improvement

  • Performance Management

  • Capacity Management

  • Consultancy Services

 

Support Centre

If you have a support contract and are currently experiencing a problem, you can contact our support centre by contacting them on the below:
 

Help & Support

LoCall: 1850 487 877
Tel: +353 (0)1 884 3298
Email: support@ergogroup.ie

Trusted By

Uniphar
OpenHydro
Dunbia
Ornua
Beaumont Hospital

Outsourcing IT to Ergo Proves a Sound Investment for Mediolanum

Theme: Asset and Wealth Management

Mediolanum implements a cloud-first strategy that strongly focused on service, agility and security.

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John Hampson
Ardagh Group

Ergo has done an excellent job and brought in exactly what we needed. It was their subject matter expertise that helped shape the project and deal with all the difficult questions.

John Hampson Chief Information Officer
Neville John
Uniphar Group

Ergo has made us more proactive, and we're reducing downtime because we’re catching issues before they become a problem.

Neville John ICT Manager

Awards

Best Workplaces 2017
Deloitte - Best Managed Company 2017
Tech Excellence 2017 - IT Project
Tech Excellence 2017 - Managed Services

News and Blog Posts

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