Maintenance and
Renewals

Turn IT Contract Renewal into an Opportunity for Business Improvement.

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Turn IT Contract Renewal
Into An Opportunity

Transform complex and time‑consuming tasks of renewing hardware and software contracts into a seamless process of continual improvement with Ergo. We make sure your tech stays updated without any fuss, keeping your business going strong. You won’t have to worry about unexpected costs or disruptions

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Software renewal business

Learn more about the three pillars to our software renewal business and how we can help you to save costs in a secure and sustainable way.

Our Approach

Ergo’s renewals management service takes a proactive, structured approach to renewing hardware and software contracts. Our team of specialists will free up your internal resources and use their experience to provide tailored recommendations that are right for your business.

From quotation and activation to ongoing compliance management and renewal, our team of software licensing specialists bring knowledge and expertise to every part of the process. By managing the terms of your licensing agreements more effectively, you will avoid common pitfalls, such as over-installing products or altering server configurations that may affect usage.

Cost-effective, compliant, and easily managed license solutions can be deployed in isolation or as part of an IT service. Our pricing is highly competitive as we tailor volume purchases for each client’s needs and get the best deal around new product iterations and upgrades. We make sure your software requirements change with your business.

We take away pain points and complexity by bringing exceptional levels of service to the software lifecycle, from consultation and fulfilment around long-term licensing strategies to accurate and timely responses to short-term requests for quotes and queries. We will establish an audit trail of licence documentation and help avoid paying fines for unlicensed usage.

 With Ergo Renewals Services you can

Using our Multi-Vendor Asset Repository (M-VAR) tool, the Ergo team keeps on top of multiple service and maintenance contracts, providing a holistic view of what’s due when and alerting you to risks and opportunities. We might, for example, advise on a different procurement path when legacy investments have outlasted their usefulness.

Our experts will analyse your contracts and make cost-saving recommendations to reduce IT hardware and maintenance spending or identify areas where software could deliver more value. We dig into the details of vendor agreements and reveal hidden cost implications. We typically save our clients 15–20% in the first year of engagement.

If vendor agreements reach EOL/EOSL and threaten to disrupt business-critical IT processes, the Ergo technical team provides tailored support and maintenance to ensure business continuity and uptime. You can then make strategic infrastructure upgrade decisions without imposed time limits.

Compliance By managing license agreements across your entire IT estate, Ergo not only helps ensure compliance with vendor terms, thereby avoiding penalties from software vendors for inaccurate license audits, but we also control expenditure and help you avoid being under or over-licenced. The objective is to only pay for what you need.

By taking time to understand each client’s unique business needs – the foundation for every Ergo engagement – w. Trained in the support processes of all leading technology vendors, our renewal specialists can act as an additional escalation point for unresolved issues.

From procurement to end-of-life disposal, Ergo provides an end-to-end asset management solution focussing on recycling as much of the hardware as possible. We also adhere to the highest standards of secure disposal with fully certified data erasure services that we will align with your internal security policies.

Our renewals team deeply understands our customers’ specific needs and requirements and offers a fully personalised service. We effectively address any concerns or questions and ensure a smooth renewal process.

Typically, we save our customers 15-20% in the first year!

Noel Byrne

Renewals Manager, Ergo

Key Vendors

DELL Technologies
Microsoft

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